Daily World
Disclaimer….nothing in this daily update may even come to reality….or….it may already be reality….or it might become reality with time, more thought, and discussion with the team…Disclaimer
Daily report-1
Communication
Proposition. How do I manage the perception of broken communication regarding updates and team direction? Solution. A daily update of thoughts, possibilities and concepts to create awareness of what has been, currently is, or could become. The potential for a dead end is real, as is the potential for some thoughts that will not become any more than just that, thoughts.
Proposition. How do I manage the routine implosion of emails. Intent, perceptions, and the potential for threads to get way off target before the root of the first email even gets addressed has been very real since early in the birth of our store. Solution. Let’s limit all emails to those that ask a question with only a numerical answer, a yes answer or a no answer. If a sentence involves the ingredients that could lead to misinterpretation then that means a phone call or in person visit is prudent. I think this would lead to more personal interaction resulting in better resolution to all our situations that require problem resolution.
I think if I can facilitate daily updates of observations, directional insights, and other areas that will impact future decisions there might become awareness that I don’t make decisions in the dark, quite opposite actually. I make decisions based on repeated observations tied to the wisdom that is garnered from those around me and my own base of experience.
Teamwork
Teamwork from my perspective relates to the ability of a group to do more collectively than the sum total the individuals efforts. I expect team members to voice opinions but upon doing so acknowledge that once a direction is taken that support is rendered for that direction.
Teamwork only happens with trust, shared responsibility, sacrifice, and acknowledgement that what is best for the team is more important than what is good for the individual.
I am at a loss at the conclusion of today’s session regarding how to better build camaraderie than to put together these observations and thoughts in an effort to show complete desire to make all our interaction better than what it is now.
Proposition. Group interaction will spur group communication, which will invoke trust and ultimately a strong team. Solution. Weekly meetings will be a reality. The time will fall between Monday and Thursday given Friday through Sunday are busiest of times at the store and in the field.
Processes
Proposition. The end result of our journey to a team of booking coordinators and event facilitators will empower all of us to balance life and pursuit of professional development at Sports Basement. Solution. I will keep the direction as clear as possible given the inherent challenging nature of change.
I always take a moment and reflect on day to day efforts with my eye on the long term ball which is to have a team working together for the success of the store by bringing as many new customers through the door from all walks of life within the communities that surround our location.
Personnel
There are changes that have occurred. ML is a coordinator who is hourly compensated covering triathlon and back country. She works parallel with PM. DH is a coordinator who is hourly compensated covering PT/Chiropractic. DH is managed by BB, reports to BB, is rated by BB. BB is overall responsible for success not only in her channels but also those of DH’s , PT and Chiropractic. BR is Event Lead, responsible for developing the concept of event facilitation through the remainder of this quarter so that by 3rd quarter the coordinators have complete confidence in the execution of their booked events without having to attend the events in person.
Supplies
Proposition. Convergence of suppliers will streamline expenses and reduce the burden of supplying events. Solution. Costco is a great option. Tying the employee food order into the event supply order has been a thought on my mind for months, but have not had the opportunity to act upon it. Now that we have Ben in place the process can get engaged for possible execution.
Paperwork
Next round of expense reports are due on the 3rd of May. The deadline for this round was today.
Performance
Proposition. The team is performing well despite the interpersonal havoc that occurs on a daily basis. Solution. Keep working potential solutions to the interpersonal challenges and at the same time keep eye on the performance ball, one and all. This means that everyone needs the opportunity to see daily sales reports, tied to our codes in the system.
Proposition. Awareness of daily sales will allow individual awareness of efforts within channels.
Solution. Every week use the newest, simplified tool to account for our contact lists and our customer tracking to raise awareness of the team status. We will open every weekly meeting with this, and then go into the review of upcoming weeks events followed by an open dialogue about whatever needs to be discussed given the state of the store on that given week.
Disclaimer….nothing in this daily update may even come to reality….or….it may already be reality….or it might become reality with time, more thought, and discussion with the team…Disclaimer






